Warranty Period:
12 months after the shipment.
RMA Scope:
A. The defects are caused by the hardware faults and manufacturing faults under correct operation.
B. The following conditions are not in our RMA Scope.
1. The products are not from Wisort.
2. The defects are beyond the Warranty Period.
3. The products have been changed by the third parts, which are not authorized by Wisort.
4. The defects are caused by the improper operation.
5. The defects are caused by accident
6. The defects are caused by other conditions, which are not due to the fault of Wisort.
RMA Procedure:
Our customers should ship the defects to us as following procedures. If not, Wisort is not responsible for the reparation or replacement of defects.
1. Make sure the goods are our products and within warranty.
2. Send RMA details first by Fax or E-mail.
3. We will assign a RMA number to customer within 3 day.
4. Send out the shipment with one week to us in freight prepaid.
5. We will check the arrived goods and send our confirmation within 2 days of the RMA arrival.
6. The repairing period is normally in two weeks. If the goods cannot be returned on time, we will inform our customer and provide another solution.
7. We will send out the repaired goods to customer in bearing the freight.
Surcharge Scope:
1. The defects beyond warranty period.
2. The replacement for shell, or accessories.
Other Important Points:
1.Wisort has the right to choose reparation and replacement for the defects.
2.Wisort will only replace products with same model and specification as defects.
3.Wisort isn’t responsible for the data loss and related damnum during reparation.
